Case Study

Leverage Hidden Influencers To Improve Culture

Problem: Talent and influence is frequently hidden from management view

Keyhubs Challenge: Uncover the informal leaders as a foundation for improving morale, strengthening culture and enhancing patient care.

What We Did: We designed a custom survey looking specifically at areas of clinic influence, patient care excellence and work culture dynamics.

The Team Player Role Model network reveals two individuals (41 and 23) that are critical to the cultural fabric of the clinic. Between the two of them, they touch over 85% of the staff.

[The Keyhubs Maps consist of an aggregation of nodes and links. Each node represents an employee. Unique, randomized numbers have been assigned to the nodes to preserve confidentiality. Links are represented by either a one-way (black arrow) or two-way/mutual connection (blue arrow). Node size is driven by the number of incoming connections or how many times an individual was selected by their peers]

Yet, when we look at their position in the formal hierarchy (below), we find them on opposite ends of the chart. The informal dynamic uncovers a much more efficient method to managing/developing talent and driving change versus a traditional top-down approach.

Result: The Keyhubs evaluation revealed hidden influencers and talent within the clinic that were not fully understood or appreciated.  With this information, the client was in a much better position to manage talent and drive change via their informal leaders.

“The Keyhubs process reveals robust employee information that often eludes discovery by our formal structures and roles. It provides meaningful insights about where workforce improvement opportunities lie, as well as key contributors who may be under recognized.”

– Mark Tanning, Senior Director of Organizational Development at University of Minnesota Physicians